1 – General information
This website info@cafeslacaribena.com (hereinafter, the Website) is owned by Café los González S.L., with tax identification number (CIF) B04237624, whose contact details are:
- Address: Poligono industrial rubira sola, par v 2, Macael, 04867, Almeria
- Contact telephone: + 34 950 12 80 92
- Contact email: info@cafeslacaribena.com
This document (as well as any other documents mentioned in it) sets out the conditions that govern the use of this Website and the purchase or acquisition of products and/or services on it (hereinafter, the Conditions).
For the purposes of these Conditions, the activity that Café los González S.L. carries out through the Website is understood to comprise the sale of gourmet products, such as coffee, wine, liqueur and other perishable products.
In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal notice and the General terms of use, including the cookie policy and the privacy and data protection policy of Café los González S.L. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above; if they do not agree with all of it, they must not use this Website.
The User is also informed that these Conditions may be amended. The User is responsible for consulting them each time they access, browse and/or use the Website, as the Conditions that apply will be those in force at the time the acquisition of products and/or services is requested.
For any questions the User may have in relation to the Conditions, they can contact the owner using the contact details provided above or, where applicable, using the contact form.
2. Return of perishable products
Perishable products, such as food and drink, must be returned within the stated shelf life. Returns will not be accepted for products that have been opened or handled improperly, nor for those whose use-by or best-before date has passed.
3. Return process
- The User must send the product in its original packaging and in the same condition in which it was received.
- Returns must be sent to the address indicated by our customer service team.
- The delivery costs associated with the return will be borne by the User, except in cases of defective products or delivery errors on the part of Café los González S.L.
4. Refunds
Café los González S.L. will refund the User the payments made, excluding delivery costs, within 14 calendar days of receipt of the withdrawal request and confirmation of the condition of the product. The refund will be made using the same payment method used by the User in the original transaction.
5. Guarantees
- Non-perishable products: the User has a three-year guarantee in the event of a lack of conformity of the product.
- Perishable products: the guarantee is valid until the use-by or best-before date.
6. Contact for returns
To start a return request, the User can contact Café los González S.L. by email: devoluciones@cafeslacaribena.com