At Café Los Gonzalez S.L., we are committed to offering high-quality products and a satisfying shopping experience. Our returns and refunds policy is set out below, in accordance with our Terms and conditions of sale.
1. Right of withdrawal
The User, as a consumer, has the right to withdraw from the purchase within 14 calendar days of receiving the product, without having to give any reason. This right does not apply to perishable products.
To exercise the right of withdrawal, the User must notify Café Los Gonzalez S.L. of their decision to withdraw from the contract using the withdrawal form available on our Website or by means of a clear statement sent by email.
2. Return of perishable products
Perishable products, such as food and drink, must be returned within the stated shelf life. Returns will not be accepted for products that have been opened or handled improperly, nor for those whose use-by or best-before date has passed.
3. Return process
- The User must send the product in its original packaging and in the same condition in which it was received.
- Returns must be sent to the address indicated by our customer service team.
- The delivery costs associated with the return will be borne by the User, except in cases of defective products or delivery errors on the part of Café Los Gonzalez S.L.
4. Refunds
Café Los Gonzalez S.L. will refund the User the payments made, excluding delivery costs, within 14 calendar days of receipt of the withdrawal request and confirmation of the condition of the product. The refund will be made using the same payment method used by the User in the original transaction.
5. Guarantees
- Non-perishable products: the User has a three-year guarantee in the event of a lack of conformity of the product.
- Perishable products: the guarantee is valid until the use-by or best-before date.
6. Contact for returns
To start a return request, the User can contact Café Los Gonzalez S.L. by email: devoluciones@cafeslacaribena.com