1. General information
This website cafeslacaribena.com (hereinafter, the Website) is owned by Café los González S.L. (trade name: Cafés La Caribeña), with tax identification number (CIF) B04237624, whose contact details are:
- Address: Polígono Industrial Rubira Sola, parcela V-2, 04867 Macael (Almería)
- Contact telephone: +34 950 12 80 92
- WhatsApp: +34 614 874 588
- Contact email: info@cafeslacaribena.com
This document (as well as any other documents mentioned in it) sets out the conditions that govern the use of this Website and the purchase or acquisition of products on it (hereinafter, the Conditions).
For the purposes of these Conditions, the activity that Café los González S.L. carries out through the Website is understood to comprise the sale of gourmet products, such as coffee, cocoa, tea and infusions.
In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal notice, the cookie policy and the privacy and data protection policy of Café los González S.L. By using this Website or by making and/or requesting the acquisition of a product through it, the User agrees to be bound by these Conditions and by everything mentioned above; if they do not agree with all of it, they must not use this Website.
The User is also informed that these Conditions may be amended. The User is responsible for consulting them each time they access, browse and/or use the Website, as the Conditions that apply will be those in force at the time the acquisition of products is requested.
For any questions the User may have in relation to the Conditions, they can contact the owner using the contact details provided above or, where applicable, using the contact form.
2. Right of withdrawal
The User, as a consumer, has the right to withdraw from the purchase within 14 calendar days of receiving the order, without having to give any reason.
To exercise the right of withdrawal, the User must inform Café los González S.L. of their decision to withdraw from the contract by means of an unequivocal statement, for example an email to devoluciones@cafeslacaribena.com or a letter to the address given in section 1. The User may, if they wish, use the model withdrawal form set out in section 8, although its use is not compulsory. To meet the deadline, it is enough for the User to send the communication before the period ends.
All products (coffee, cocoa, tea and infusions) are delivered sealed, in bags, boxes or capsules. For reasons of health protection and hygiene, a product that has been opened after delivery cannot be returned: the right of withdrawal only applies to unopened products with the seal intact (Article 103(e) of Royal Legislative Decree 1/2007, General Law for the Protection of Consumers and Users, TRLGDCU).
3. Return process
- In the event of withdrawal, the User must return the products unopened and with the seal intact, without any undue delay and, in any event, no later than 14 calendar days from the date on which they communicate their decision to withdraw. The deadline will be considered met if the User makes the return before that period ends.
- Returns must be sent to Café los González S.L., Polígono Industrial Rubira Sola, parcela V-2, 04867 Macael (Almería), unless our customer service team gives the User a different address.
- In the event of withdrawal, the User will bear the direct cost of returning the products. If the product is defective or there was a delivery error on the part of Café los González S.L., the return will cost the User nothing.
- If a product is not in conformity (section 5), it does not need to be unopened or in its original packaging: it is enough to write to devoluciones@cafeslacaribena.com and we will tell the User how to proceed.
4. Refunds
Café los González S.L. will refund the User the payments made, including the delivery costs of the order, within 14 calendar days of the date on which the User informs it of their decision to withdraw. However, it may withhold the refund until it has received the products or until the User has provided proof of having returned them, whichever condition is met first. If the User expressly chose a more expensive delivery option than the cheapest standard delivery (for example, GLS Express instead of GLS BusinessParcel), the difference in price between the two will not be refunded. The refund will be made using the same payment method used by the User in the original transaction, at no cost to the User.
5. Guarantees
Café los González S.L. is liable to the User for any lack of conformity of the products that exists at the time of delivery and becomes apparent within three years of delivery. This is the legal guarantee of conformity under the General Law for the Protection of Consumers and Users (Articles 114 and following). If a product is not in conformity, the User may demand its repair or replacement, at no cost to the User, including delivery costs, or, in the cases provided for by law, a reduction in the price or termination of the contract. To do so, it is enough to write to devoluciones@cafeslacaribena.com.
6. Contact for returns
To start a return request, the User can contact Café los González S.L. by email: devoluciones@cafeslacaribena.com
7. Prices, payment and delivery
- Prices: product prices are shown in euros and include VAT.
- Payment: by card, Apple Pay or Google Pay. Payment is processed by Stripe through WooPayments.
- Delivery area: orders are only delivered to mainland Spain (not to the Balearic or Canary Islands, Ceuta or Melilla). Deliveries are made by GLS.
- Delivery costs: these are shown in the basket and on the checkout page, before payment. Delivery is free on orders of €50 or more.
- Delivery time: delivery in 24–72 h. The GLS services available are BusinessParcel (24/48 h) and Express 14:00 (24 h).
8. Model withdrawal form
This is the official model in Annex I, part B, of the General Law for the Protection of Consumers and Users, with the details of Café los González S.L. already filled in.
(complete and return this form only if you wish to withdraw from the contract)
– To Café los González S.L., Polígono Industrial Rubira Sola, parcela V-2, 04867 Macael (Almería), devoluciones@cafeslacaribena.com:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
(*) Delete as appropriate.
9. Conclusion of the contract, language and complaints
- Language: these Conditions are available in Spanish, English, German, Dutch and French, and the contract may be concluded in any of those languages: in the one the User uses to shop on the website. If there is any discrepancy between the Spanish version and a translation, the Spanish version will prevail, unless the translation is more favourable to the User.
- Correcting errors: before paying, the User can check the products, the quantities, the addresses and the chosen delivery option in the basket and on the checkout page, and correct them.
- Confirmation and archiving: when the purchase is completed, the User receives the order confirmation by email. Café los González S.L. archives every order; a User with a customer account can view their order in “My account”.
- Customer service and complaints: the User can submit complaints and claims by email to info@cafeslacaribena.com, by phone on +34 950 12 80 92, by post to the address given in section 1 or using the contact form on the website. We will give the User an acknowledgement of receipt with a reference number and will reply within 15 days at most.